The San Francisco Film Society's Membership Manager is responsible for all aspects of the membership program, including strategic planning and growth; providing a significant base of unrestricted annual support and donor cultivation; providing excellent benefits and services; developing effective marketing strategies and programs; increasing and improving member renewal, retention, upgrades and acquisition. The position will work closely with all development staff to cultivate relationships with members and engage them as potential donors and lifelong SFFS supporters.
Location: San Francisco, CA
PRINCIPAL DUTIES:Retain current members and recruit new members while meeting the department's revenue and expense budget goals.
Create and manage a strategic plan for membership revenue growth and donor cultivation.
In conjunction with the director of development, formulate and manage annual membership expense and revenue.
Develop and maintain a comprehensive reporting and analysis system that provides accurate and timely evaluation of all membership activities.
Assist in developing synergy between membership, annual giving, and sponsorship programs.
Launch member acquisition, renewal campaigns and annual fund mailings utilizing a variety of communication and marketing methods.
Plan and execute member retention programs and direct stewardship functions such as member benefits, services and events; develop department initiatives to broaden membership base and institutional outreach. Communicate and promote SFFS events, programs and initiatives to members.
Coordinate and generate partnerships to add and maintain membership benefits.
Lead strategy and partner with marketing department in design and production of membership collateral and messaging.
Collaborate and work closely with other departments on logistical needs and consideration of members to enhance their festival experience.
Establish and oversee all operations, policies and procedures of the membership department.
Manage seasonal staff and/or interns.
Serve as contact for all levels of membership and handle all communications with the member base.
Create and execute email communications and event invitations.
Manage and coordinate member events, including negotiating member screenings with Bay Area publicists.
Work closely with relevant staff to maintain database integrity, implement systems in Raiser's Edge, and update website.
Attend all member events; attend other special events and provide support as needed.
Perform other duties as assigned.
EXPERIENCE/SKILLS REQUIRED:Associate's or bachelor's degree
Three to five years' experience in a non-profit membership office
Strong attention to detail and ability to work with numbers
Proficiency in Microsoft Office and experience with CRM or donor database software (Raiser's Edge preferred)
Excellent oral, written and editing skills
Capacity to follow through on multiple projects with minimal supervision
Professional appearance and demeanor with an outgoing and friendly personality
Ability to work some evenings and weekends
Basic knowledge of HTML a plus
HOURS:Full time (40+ hours per week), Monday-Friday, 9:30am-6pm.
The Membership Manager must be available every day of the San Francisco International Film Festival and on select evenings outside of SFFS for member screenings and special events
SUPERVISION:This position reports to the Director of Development
Interested candidates should send a cover letter and resume to firstname.lastname@example.org. Please include "Membership Manager" in the email subject line.